List of active policies

Name Type User consent
Site Policy Site policy All users
Privacy Notice Privacy policy All users


IMPORTANT: Please read - do not create an account on behalf of another person
Your acceptance of these Terms and Conditions is confirmed by you using the safeagent Professional Development (safeagent PD) learning platform and resources. If you do not accept the Terms and Conditions or any part of them you should stop using this online resource immediately.

Full policy

Terms and Conditions

Your acceptance of these Terms and Conditions is confirmed by you using the safeagent Professional Development (safeagent PD) site and resources. If you do not accept the Terms and Conditions or any part of them you should stop using this online resource immediately.

safeagent PD reserves the rights to make changes to these Terms and Conditions at any time that will take effect from the date of posting on this site. Your continued use of this Moodle site will constitute your acceptance of any changes to these Terms and Conditions.

safeagent PD may from time to time display additional Terms and Conditions on the Moodle site, for example in connection with a particular activity or services. If the Terms and Conditions for use of this Moodle site should conflict in any way with any additional terms, then the new terms prevail.

You agree to use these resources only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.

These Terms and Conditions shall be governed and construed in accordance with the laws of the United Kingdom.

User accounts - learner malpractice

Under the safeagent Malpractice & Plagiarism Policy, you must not do any of the following: 

  • create an account using another person's details
  • use an account with another person's details
  • allow another person to create an account using your details
  • allow another person to use your account

NOTE: all users must create and use their own account; no 'shared' accounts are permitted under any circumstances, as they breach the above conditions. A user may only have one account on the site at any one time and we reserve the right to delete multiple accounts.

Cookies policy

What are cookies?

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device.

What are cookies used for?

Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests; NOTE: safeagent PD does not use any cookies for marketing purposes on this VLE site.

What type of cookies does safeagent PD use?

Essential cookies. Necessary for the operation of the site. We may use essential cookies to authenticate users, prevent fraudulent use of user accounts, or offer site features.

Analytical/performance cookies. Allow us to recognise and count the number of visitors and see how visitors move around the site when using it. This helps us improve the way the site works.

Functionality cookies. Used to recognise you when you return to the site. This enables us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).

How long will cookies stay on my device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

What are my choices regarding cookies?

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use some or all of the features we offer. You may not be able to log in, store your preferences, and some of our pages might not display properly.

How do I control and delete cookies?

If you want to delete cookies follow the instructions at For information on how to control cookies, see the instructions at Note that if you set your browser to disable cookies, you may not be able to access certain parts of our site and other parts of our site may not work properly. You can find out more information cookie settings at third-party information sites, such as

About the information on this MOODLE site

All safeagent PD resources and the information, names, images, pictures, etc. are provided "as is" without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will safeagent PD be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use of this site or in connection with such use, or loss of use of the site, whether in contract or in negligence.

safeagent PD does not warrant that the material contained in these resources will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials.

For the purposes of these Terms and Conditions the expression "website information" means the images, graphics, text, applets and scripts operating, operating in, or which form part of, this Moodle site.

All intellectual property rights in the website information are owned by safeagent PD.

Copyright restrictions

Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made, and the document is copied entirely. However, safeagent PD may publish on this Moodle site images or text in which the copyright is not owned by safeagent PD or which is not owned completely by safeagent PD. Where this is done, and where practicable, the copyright owner is acknowledged. All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/images where possible).

Commercial use or publication of all or any item displayed is strictly prohibited without prior permission from safeagent PD. Nothing contained herein shall be construed as conferring any license by safeagent PD to use any item displayed.

About the accuracy of the website information

The website information is provided "as is" and safeagent PD makes no representation, endorsement or warranty as to its accuracy. safeagent PD will not be liable for any action taken (or not taken) in reliance upon the website information and such action is taken entirely at your own risk. safeagent PD reserves the right to make any changes to the website information without notice and without liability to you.

External websites that are hyperlinked to in safeagent PD are not under our control and safeagent PD take no responsibility for them and shall not be liable in any way for their content.

The operation of this Moodle site depends on the input of information by tutors/developers, some of which may be third party. The service provided by safeagent PD depends on, and varies according to, the accuracy of such inputted information. safeagent PD can therefore accept no responsibility for, nor any liability in respect of, the input of inaccurate information to this website by tutors/developers and/or any third parties.

Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions, or the like, is, and will be treated as, non-confidential and non-proprietary information.

safeagent PD is a 'closed learning community', which is not open to the general public. However, any communication or material that you transmit to, or post in, a closed course including any data, questions, comments, suggestions, or the like, can be seen by safeagent PD representatives and other course members.

There are some areas of the Moodle site, such as Moodle email and Course activities that are private between learners and the course tutors and cannot be seen by other learners unless specified.

If you find any inaccurate information on this Moodle site, or have any complaint about what has been published on this Moodle site, please send an e-mail to Emails will be investigated on receipt and appropriate action taken.

This set of resources, like any other, is susceptible to cyber-squatting and vandalism. safeagent PD does not accept any responsibility for, or liability in respect of, any information that appears on this Moodle site as a result of such actions.

About the Internet, service interruption, viruses etc.

As with all other web publishers, safeagent PD has no control over the Internet that is a global public network of computers and the method by which you access this Moodle site. safeagent PD takes no responsibility for service interruption or the transmission of viruses or other malicious computer code through this Moodle site. Although all files are scanned for the presence of viruses before being uploaded to this website, safeagent PD does not guarantee that they are free from viruses.

About your posts or emails

Contributions must be civil and respectful and abide by the following:

·       No disruptive, offensive or abusive behaviour; contributions must be constructive and polite, not disrespectful or contributed with the intention of causing distress.

·       No unlawful or objectionable content; unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented, racially offensive or otherwise objectionable material is not acceptable.

·       If you use multiple logins for the purpose of disrupting the community or annoying other users, you will have action taken against your accounts.

·       No spamming or off-topic material: safeagent PD does not allow the submission of the same or very similar contributions many times. Please do not re- submit your contribution to more than one discussion or contribute off-topic material in subject-specific areas.

·       No advertising.

·       No impersonation (including allowing others to use your login details).

·       No inappropriate (e.g. vulgar, offensive etc) user names.


We advise that you never reveal any personal information about yourself or anyone else (for example: email address, personal websites/blogs, mobile number, telephone number or home address).

About the law

You may not submit any defamatory or illegal material of any nature to safeagent PD on this site. This includes animations, text, graphics, video, programs or audio.

Contributing material with the intention of committing or promoting an illegal act is strictly prohibited.

You agree to only submit materials that are your own original work. You must not violate, plagiarise, or infringe the rights of third parties including copyright, trademark, trade secrets, privacy, and publicity, personal or proprietary rights.

LAST UPDATED: September 2023


We value your privacy and will take all reasonable steps to protect your personal data. This privacy notice relates to accounts created when users log in to this site with their username and password. If you do not accept the detail of this Privacy Notice you should stop using this online resource immediately.

Full policy

safeagent Professional Development Privacy Notice


We value your privacy and will take all reasonable steps to protect your personal data. This privacy notice relates to accounts created when users log in to this site with their username and password.

Where will my personal data be stored?

Data on this learning platform is stored on our Hosted Service server with Titus Learning [details can be found here:]. safeagent has a formal agreement with Titus Learning to provide our hosted service and a copy of their privacy policy can be found here:

How will my personal data be processed?

The processing of your data is set out in this Privacy Notice so that we can deliver you our online training services. This privacy notice will tell you how we will collect and use your personal data to provide our service.

What is personal data?

Under General Data Protection Regulation (GDPR) [the Data Protection Act 2018 is the UK's implementation of the General Data Protection Regulation (GDPR)] personal data is defined as:

"any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person".

Why do you need to collect and store personal data?

We need to collect certain personal data in order to enable us to provide you with our online courses; we will not collect any data beyond what we need to allow you to access the courses. If you are going to be contacted by us for marketing purposes, we will not rely on this notice, but will always seek an additional confirmation from you [consent] that it’s OK to do so.

Will safeagent Professional Development share my personal data with anyone else?

We may share your personal data with third-party processors who we use to deliver or extend our services to you and we will always have an agreement in place with such processors. Where you are undertaking an accredited online course, there is certain data that we must share with the awarding organisation in order for us to register you with them. Examples of third-party processors we use include;

·       Titus Learning [who host our learning platform]

·       NCFE awarding organisation [who accredit safeagent online courses]

·       ABBE awarding organisation [who accredit the ABBE courses we offer]

·       ProctorExam online verification [who provide our test verification service]

·       Classmarker [who host some of our online tests]

How will you use the personal data you collect about me?

We will process (collect, store and use) the information you provide in line with data protection legislation (including GDPR). We will make every effort to keep it accurate, up to date and not keep it longer than necessary; we are committed to trying to process the minimum amount of data we need to provide you with our service. There is certain information that we must keep for a specified time in order to meet legal and awarding organisation requirements; for example, where you are taking an accredited course, we must keep your details for 3 years after you have achieved your certificate – after this time your data will be securely deleted.

Your enrolment in an online course will automatically expire in line with the advised timescales (unless you are granted an extension) and you will be removed from the course. NOTE: Where you have not accessed the learning platform for more than 1 year, your account and all associated course data may be securely deleted [unless you have completed an accredited course].

You can delete your account, including all associated data, at any time by contacting us at: Please note that this action cannot be reversed.

How do I find out what personal data you hold about me?

We can, at your request, confirm the information we hold about you and how we process it; this is commonly known as a ‘subject access request’ which can be made in writing (including email) and verbally. If you wish to make a request via the learning platform you can contact the administrator either by clicking one of the many links available, using the ‘Contact’ or ‘Need Help?’ facility. Alternatively, please email us at: and we will acknowledge your request within 2 working days and provide the information within 30 days [unless the request is complex or we have received multiple requests from you].

What form of ID will I need to provide to access my data under a subject access request?

We accept a request made through your account while you are logged in. In certain other circumstances we may ask for additional information (such as a copy of a passport, driving licence etc.) to confirm you are eligible to receive the data.

Who are we?

safeagent Professional Development is part of safeagent, the trading name of Approved Letting Scheme Ltd. safeagent is the UK's leading, not for profit accreditation scheme for lettings and management agents. Established in 1999 by the Empty Homes Agency with support from industry stakeholders, our aim is to make renting safer and fairer for tenants and landlords, and to promote professionalism among agents.

safeagent Professional Development

safeagent is an approved centre for NCFE, a UK awarding organisation, who accredit our courses through our Customised Qualifications licence with them. We are also an approved centre for ABBE (Awarding Body for the Built Environment), with full authorisation to deliver ABBE lettings qualifications.

safeagent is also an approved training provider for Rent Smart Wales, the regulator for agents and landlords in Wales.

We collect personal data about you relating only to specific purposes the nature of which depends on your interaction with us (e.g. to take an online course).

Our legal bases for processing your data is outlined in the table on the next page.

Legal bases for processing

We will collect and process your personal data under the following legal bases:

·       Consent

·       Contract

·       Legitimate Interest


Purpose of processing

Categories of personal data

Source of the data

Creating an account on the platform

Name, email address, city/town, country, organisation’s name & address [NOTE: not all of these fields are mandatory]

Data subject/user

Authentication, profile published, notifications

Contact details, biometric (profile picture if uploaded), any details provided by user

Data subject/user

User login and other information

Login, other personal profile information, user site activity [including grades and time spent in activities]

Data subject/user [via their account]

Enrolling in a non-accredited online course

Name, email address

Data subject/user

Enrolling in an accredited online course [paid for by your sponsor/employer]

Name, Date of Birth, office address, office telephone number, office email address

Data subject/user

Enrolling in an accredited online course [if you are funding the course yourself]

Name, Date of Birth, home address, personal email address, personal mobile number

Data subject/user

Participant in an online course

Profile data, test results, course results, user activity

Data subject/user [via their account], website records

Collecting course fees payable by your sponsor/employer

Contact details (name of sponsor/employer, business email address, name of sponsor’s/employer’s representative)

Sponsor/Data subject

Email processing

Email address [personal or office]

Data subject/user

Statistics and error recording

IP addresses, error logged messages potentially including usernames, and usage records

Website records

Test taking [within the platform]

Profile data, test results, course results, user activity

Data subject/user [via their account]

Test taking [outside the platform – Classmarker]

Profile data, test results, user activity

Data subject/user [via their account]

Verification of identity for testing for accredited courses [via ProctorExam site]

Profile data [including biometric data*] test results, user activity

Data subject/user [via their account]


* The biometric data provided for the ProctorExam site may include images, identity/facial matching.

LAST UPDATED: September 2023